This Privacy Policy describes how Fires and Wires LLC, doing business as MachineShop One ("we," "us," or "our"), collects, uses, and protects information in connection with the MS1OST Integration — a software integration that connects our internal order management system (osTicket) with QuickBooks Online for the purpose of customer and invoice management.
This policy applies to data processed by the MS1OST Integration. This integration is an internal business tool operated solely by MachineShop One staff. It is not a consumer-facing application. No end-user account creation or login is required.
In the course of processing customer orders, we collect and process the following categories of information:
This information is sourced from eBay sale notifications and customer communications, and is replicated between our order management system and QuickBooks Online for invoicing and fulfillment purposes.
We use the information described above solely for the following business purposes:
We do not sell, rent, or trade customer information to third parties. Customer data is shared only with the following service providers as necessary to operate our business:
Each of these providers operates under their own privacy policies and data protection obligations.
Customer data is retained for as long as necessary to fulfill the purposes described in this policy, and as required by applicable law. Order and invoice records are retained in accordance with standard business accounting practices.
We implement reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, or destruction. Data in transit between our systems and QuickBooks Online is encrypted using industry-standard TLS protocols.
If you are a customer and wish to request access to, correction of, or deletion of your personal information held in our systems, please contact us at the address below. We will respond to verifiable requests within 30 days.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our services after any changes constitutes acceptance of the updated policy.
For privacy-related inquiries, please contact:
Fires and Wires LLC, DBA MachineShop One
13395 Voyager Pkwy
Colorado Springs, CO 80921
corp@machineshop.one